Role
- Team Lead
- Public Market Investment Operations Location
- Bangalore Shift
- US Night Shift
- Develop a repeatable framework to enable transition of additional teams to an outcome-based model, including best practices, playbooks, and documented operating standards
- Running Pilot and Transition calls: Implement and stabilize an initial pilot for Transition projects to validate performance against defined SLA/KPI targets, and incorporate lessons learned into the broader operating model.
- Design, document, and operationalize a services operating model, including process definitions, governance structure, roles and responsibilities, control frameworks, and standardized transition playbooks.
- Performance Framework (SLA/KPI): Implement and operationalize a performance management framework aligned to defined service levels, including measurement, tracking, reporting, and ongoing performance governance.
- Governance and Reporting:



Establish and maintain governance cadence, escalation protocols, and standardized reporting (including dashboards and KPI tracking) to ensure transparency and accountability.
- Risk, Controls, and Continuous Improvement: Maintain effective control frameworks, proactively manage risks and issues, and drive continuous improvement initiatives, including automation and efficiency gains.
- Transition and Program Support Activities: Lead active transitions, program governance, reporting, and partner sourcing enablement activities for processes transitioning to Infosys, including developing and maintaining process documentation (e.g., Promapp), training materials, and managing stakeholder coordination
- Performance Dashboard & Reporting
- Transition governance Calls / Pilot Calls

📌 Public Market Investment Operations (Bengaluru)
🏢 SELECTIONS HR SERVICES PRIVATE
📍 Bengaluru