About Us : Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.

Hurry! Apply, Join and kick start your career with us with an attractive Incentive plan upto 50K

Roles and Responsibilities

- Identify opportunities to upsell/cross-sell relevant products/services based on customers' requirements.

- Handle customer queries via phone calls, emails, or chats to resolve their issues in a timely and professional manner.

- Provide excellent customer service by listening actively, empathizing with customers' concerns, and offering solutions that meet their needs.

- Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.

Desired Candidate Profile

- Candidates, who have completed 10th, 12th, or Graduation are eligible.





- 0-3 years of experience in an International Voice Process environment (preferably UK process), Freshers are welcome too!

- Excellent communication skills in English language (spoken & written).

- Solid problem-solving skills with attention to detail and analytical thinking.

Things to remember before you apply for this job :

- B.E, B.Tech, B.Sc, Post-Graduation freshers are not eligible, only with the relevent experience candidate is eligible.
- Please bring the original physical copy of any of your identification documents for verification.
- Anyone who attended interview before 30 days are not eligible to attend walk-in.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

Thank you for choosing your career with us!

📌 Walk-in || Mega Walk-in Drive For Customer Support Representative in Bangalore (Bengaluru)
🏢 Firstsource
📍 Bengaluru