About This Role

We are seeking a Vendor Consultant with expertise in Pricing and Promotions Engineering to join our dynamic team. You will bring strategic thinking and a deep understanding of customer behavior in e-commerce environments to drive business impact. In this role, you will collaborate closely with Product Managers, Engineering, and Business teams to deliver innovative solutions that resolve catalog and seller system challenges. You will own the end-to-end process of diagnosing issues, implementing fixes, and ensuring smooth deployment of backend changes while maintaining strong user advocacy.

Key Responsibilities

Technical Issue Management

- Diagnose, troubleshoot, and resolve technical issues raised by internal and seller support teams in accordance with agreed-upon SLAs
- Escalate unresolved issues to appropriate teams and follow up on resolution status
- Refer to internal databases and external resources to provide accurate technical solutions

Analytics & Insights

- Identify trends and patterns from issues; publish comprehensive reports with actionable insights
- Document technical knowledge in the form of notes, manuals, and runbooks

Cross-Functional Collaboration

- Participate in process improvement discussions with Product and Engineering teams
- Understand the online shopping flow as it relates to product discovery and interpret problem statements logically
- Collaborate with Business teams to understand catalog and discovery challenges, and strategize solutions
- Liaison with Internal Operations, Catalog, Search,



and Engineering teams to drive cross-functional alignment

Technical Support & Ownership

- Provide on-call technical support to the Engineering team, running scripts and commands as needed
- Display ownership mentality and proactive problem-solving across all responsibilities

Required Qualifications

- Bachelor's degree in a Technical or Sciences field (Computer Science preferred)
- Demonstrated expertise in technical troubleshooting and problem-solving
- Proficiency with scripting (any language), MS Excel, and basic data analysis
- Ability to thrive in a quick-paced, dynamic environment with continuous innovation
- Exceptional communication skills ability to explain complex technical concepts clearly and concisely
- Strong attention to detail and ability to manage multiple competing priorities simultaneously
- Proven teamwork and collaboration skills with willingness to go above and beyond

Preferred Qualifications

- E-commerce platform experience
- Prior experience providing tech on-call support
- Lean or Six Sigma certification
- Understanding of sales and go-to-market product testing methodologies

Key Competencies

- Technical Acumen – Web savvy, tech-ops proficiency, quick learner
- Analytical Mindset – Strong drive to understand the "why" and "how" behind problems
- Communication – Ability to present information professionally with supporting data
- Ownership – Takes charge, accountable for outcomes, proactive in driving solutions
- Adaptability – Comfortable working in ambiguous environments with changing priorities

📌 Vendor Consultant - Pricing and Promotions Engineering (Bengaluru)
🏢 Berg Technologies
📍 Bengaluru