GEN AI Offshore Delivery Leader

We are looking for an experienced Offshore Delivery Leader to own end-to-end delivery for GenAI-led enterprise programs, managing large distributed teams across onsite-offshore models, multiple client stakeholders, and complex SOW/commercial structures. This role sits at the intersection of technical delivery, program governance, and client relationship management someone who can go deep into a GenAI architecture conversation in the morning and hold a steering committee update in the afternoon.

Key Responsibilities

Delivery Ownership

- Own end-to-end delivery for one or more GenAI/AI-native programs (agentic workflows, LLM integration, MCP-based data/tooling integration, RAG pipelines, GenAI-infused QA/testing, legacy modernization with AI accelerators, etc.)
- Manage delivery across onsite-offshore pods, ensuring consistent velocity, quality, and predictability regardless of time zone spread
- Drive sprint/iteration cadences, release planning, and delivery governance (status reporting, RAID logs, steering committee updates)
- Own program-level risk management — technical risk, staffing risk, scope creep, and dependency risk — and drive mitigation before issues escalate to the client

Team & People Management

- Manage large, matrixed teams (30–100+ FTEs) spanning architects, engineers, QA, business analysts, and scrum masters across multiple pods/PODs
- Build and manage capacity plans, including pod scaling models, use-case intake and complexity scoring, and bench/utilization management
- Drive hiring, onboarding,



and upskilling — including running or feeding a GenAI academy/training pipeline to build bench depth in emerging AI skills
- Manage performance, career development, and attrition for a large offshore team

Client & Stakeholder Management

- Serve as the primary offshore delivery point of contact for client stakeholders (delivery leads, product owners, procurement/sourcing, CXO-level sponsors where required)
- Run governance forums — biweekly/monthly status reviews, QBRs, executive steering committees
- Manage client expectations on scope, timelines, and commercial boundaries, especially where fixed-price or outcome-based commitments are in play
- Handle escalations calmly and directly, owning the resolution rather than deflecting upward

Commercial & SOW Management

- Understand and manage delivery against SOW terms — fixed price, T&M;, unit/milestone pricing, or hybrid rate-card models
- Partner with sales/solutioning teams on SOW drafting, effort estimation, and commercial structuring for renewals and change requests
- Track margin, utilization, and delivery cost against committed rates; flag commercial risk early
- Support RFP/proposal responses with delivery-side inputs (staffing models,



delivery methodology, risk mitigation, past performance evidence)

GenAI Technical Fluency

- Maintain working technical depth in GenAI concepts — LLM application patterns, agentic architectures, MCP/tool integration, prompt engineering fundamentals, RAG, and AI-assisted SDLC/QA tooling — enough to credibly review architecture decisions and challenge technical teams, not just report status
- Partner with solution architects to ensure delivery approach aligns with client's AI platform standards and security/compliance requirements
- Champion GenAI-led productivity improvements within the delivery org itself (AI-assisted coding, automated testing, ticket triage/routing, etc.)

Required Qualifications

- 12–18+ years in IT/software delivery, with at least 3–5 years leading large offshore or onsite-offshore blended delivery teams
- Demonstrated experience delivering at least one significant GenAI/AI program end-to-end (not just POC-stage — real production delivery)
- Strong grounding in Agile/Scrum delivery at scale; experience with Protected or similar scaled frameworks a plus
- Proven experience managing SOWs, commercial models (T&M;, fixed price, outcome-based, rate cards), and client contract nuances
- Experience managing enterprise client relationships at director/VP level, including handling escalations and governance forums independently
- Strong people management track record — hiring, performance management, capacity planning for teams of 30+

📌 GEN AI Offshore Delivery Leader (Bengaluru)
🏢 Genpact
📍 Bengaluru