We’re Hiring: Telecaller at GetFix, Calicut

GetFix is a premium smartphone repair centre in Calicut, running since 2019, with branches in Calicut, Kannur, Kochi and Valanchery. We’re looking for a confident, friendly telecaller who can turn enquiries into walk-ins and keep our customers updated.

Job Description: Telecaller

Location: GetFix Technology Hub, Jail Road, Puthiyara, Kozhikode
Type: Full-time

Responsibilities

- Call and follow up on daily leads and customer enquiries
- Explain our repair services and book customer visits or pickups
- Tell customers about repair status, estimates and delivery
- Keep lead and call records up to date every day
- Call customers after a repair to collect feedback and reviews

Requirements

- Valuable communication in Malayalam and English (Hindi or Tamil is a plus)
- A friendly, polite and persuasive phone manner
- Basic computer skills (Google Sheets or Excel, WhatsApp)
- Freshers can apply. Telecalling or sales experience is preferred.
- Interest in smartphones is an advantage

What we offer

- Attractive salary plus incentives
- A friendly, growing team

Job Description: Telecaller

Role summary
The telecaller is the first voice our customers hear. You’ll handle incoming and outgoing calls, follow up on leads, turn enquiries into store visits, and keep customers updated until their phone is delivered.

Key responsibilities

- Call every new lead from the daily lead sheet on the same day.




- Answer incoming calls and WhatsApp enquiries about repairs, pricing and turnaround time.
- Explain GetFix services clearly and book customer walk-ins or doorstep pickups.
- Update customers on repair status, estimates, approvals and delivery.
- Follow up with leads who haven’t visited and record the reasons.
- Make post-repair feedback calls and ask happy customers for Google reviews.
- Keep call logs and lead statuses updated every day.
- Share a daily report of calls, conversions and walk-ins with the Branch Manager.

Requirements

- Plus Two or graduate in any discipline
- Fluent Malayalam and good spoken English. Hindi or Tamil is a plus.
- Pleasant, patient and convincing on the phone
- Basic computer skills: Google Sheets or Excel, and WhatsApp Business
- 0–2 years of experience. Freshers are welcome, and telecalling or customer service experience is preferred.
- Interest in smartphones and technology is an advantage

Key performance measures

- How many leads you contact each day
- Lead-to-walk-in conversion rate
- Customer feedback and Google review count
- How accurate and up to date your records are

What we offer

- Fixed salary plus performance incentives
- Training in smartphone repair basics and customer handling
- Growth opportunities in a business with 4 branches

Pay: ₹9,000.00 - ₹15,000.00 per month

Benefits:

- Paid sick time

Work Location: In person

📌 Tele Caller Executive (India)
🏢 GETFIX GSM EXPERTS
📍 India