Apply on Kit Job: kitjob.in/job/43gdzt

Candidates, please click in below link and apply to get further communication on your application.

n

https://ltim.ripplehire.com/s/cOtAD

n

Job Title - Service Level Manager

n

Primary Skills - ITSM ticketing tools i.e ServiceNow, Cherwell, Symphony Summit etc.

n

Experience - 5 to 8 yrs

n

Location - Bangalore/Chennai/Hyderabad/Coimbatore

n

Notice Period - Immediate to 30 days

n

Roles and Responsibilities

n

- Negotiate and manage Service Level Agreements (SLAs) and facilitate teams to meet targets
- Ensuring that all SLAs, Operational Level Agreements (OLAs) and Underpinning Contracts (UC) are appropriate for the agreed service level targets
- Provide monthly SLA performance reports (Critical Service Levels, Key Measurements and Critical Deliverables)
- Provide input for SLA changes and modifications, participate in negotiating changes to service levels
- Develop and coordinate SLA’s with internal and external customers
- Collect subjective customer satisfaction feedback to determine if SLAs accurately measure service
- Authorize additions, revisions or retirement of services in the service catalog





Identify opportunities for continuous improvement by interacting with various teams and recommend improvements for service level managementn

Job Description

n

- Minimum 5 years of relevant experience working as service level manager
- Should possess good understanding of ITIL® V3 OR ITIL4 service lifecycle modules
- Should have strong verbal, written communication and interpersonal skills

Lead role while acting as a liaison with internal/external customersn

Skills Required

n

- Strong IT service management skills
- Should have exposure to ITSM ticketing tools i.e ServiceNow, Cherwell, Symphony Summit etc.
- Valuable interpersonal, organization and customer services skills

Experience of working within service level management process in a demanding and complex environment.n

Interested candidates please click in below link and apply https://ltim.ripplehire.com/s/cOtAD

n

Share your updated CV and below details to

n

Total Years of Experience -

n

Relevant Years of Experience -

n

Current Company -

n

Current CTC -

n

Expected CTC -

n

Notice Period -

n

Current Location -

n

Preferred Location -

Apply on Kit Job: kitjob.in/job/43gdzt

📌 Service Level Manager - Specialist (Bunghmun)
🏢 LTM
📍 Bunghmun