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JOB DESCRIPTIONJob Purpose

To achieve the assigned branch's Debt Management Services targets while ensuring monthly target fulfillment within the specified cost limits.

Duties and Responsibilities

- Achieve collections target by visiting customers/agency.
- Monitor performance against set parameters and provide regular updates and providing proper guidelines.
- Milestone reviewing and tracking.
- Ensure legal guidelines are complied with while repossessing products.
- Travelling with the RO's.
- To do timely allocation of the cases of the team members.
- Should be proficient in Excel.
- Daily tracking of the performance of the team members.
- Maintain accurate records of customer interactions and transactions.
- Handle escalations promptly and effectively to resolve issues.
- Daily DRR (Daily Risk Report) management.
- Develop and implement strategies to improve collection rates.
- Counseling and grooming of his direct reportee to enhance and polish their skill sets.
- Manage a team of collection officers to achieve overall targets.
- Rectify problems encountered during the collection process.
- Manage average collection reports to monitor and improve collection performance.
- Legal Recovery for Urban NPL Wheels (Vehicle Finance) Repo and Legal Management.
- Litigation & Case Management.
- Compliance & Risk Mitigation.
- Reporting & Documentation.

Required Qualifications and Experience

- Achieve collections target by visiting customers/agency.




- Monitor performance against set parameters and provide regular updates and providing proper guidelines.
- Milestone reviewing and tracking.
- Ensure legal guidelines are complied with while repossessing products.
- Travelling with the RO's.
- To do timely allocation of the cases of the team members.
- Should be proficient in Excel.
- Daily tracking of the performance of the team members.
- Maintain accurate records of customer interactions and transactions.
- Handle escalations promptly and effectively to resolve issues.
- Daily DRR (Daily Risk Report) management.
- Develop and implement strategies to improve collection rates.
- Counseling and grooming of his direct reportee to enhance and polish their skill sets.
- Manage a team of collection officers to achieve overall targets.
- Rectify problems encountered during the collection process.
- Manage average collection reports to monitor and improve collection performance.
- Legal Recovery for Urban NPL Wheels (Vehicle Finance) Repo and Legal Management.
- Litigation & Case Management.
- Compliance & Risk Mitigation.
- Reporting & Documentation.

Locations

- Job Level: GB03
- Job Title: Deputy Area Manager - Debt Management Services - SME, Unsecured Debt Management Services - Front End, SME Unsecured-East
- Job Location:
- Country: India
- State: WEST BENGAL
- Region: East
- City: Malda
- Location Name: Malda

- Tier: Tier 3

Apply on Kit Job: kitjob.in/job/44ahmg

📌 Deputy Area Manager - Debt Management Se... (Malda)
🏢 Bajaj FinServ
📍 Malda