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Job Description – Body Shop Advisor (CLAIM DEPARTMENT)

Position: Body Shop Advisor
Department: Body Shop Service Department
Location: Maruti Suzuki Arena Address 477 Medical Tiraha, Delhi Kanpur Highway, NH 27, near Paramedical, Kochhabhamwar, Jhansi, Uttar Pradesh 284128

Maruti suzuki NEXA - JHANSI GWALIOR ROAD NEAR ARMY AIRPORT JHANSI
Reports To: Body Shop General Manager

HIRING Manager Sankalp vaidya (969602961)

Qualification:- Technical degree in ITI, Polytechnic, Btech (in Machanical, electrical ) etc

Role Objective:

To act as the key link between customers and the body shop team, ensuring smooth handling of accident/insurance jobs, estimation, approvals, and timely delivery of vehicles with complete customer satisfaction.

Key Responsibilities:

1. Customer Handling

- Greet and attend customers visiting the body shop for accident/insurance repairs.
- Understand customer concerns and assess visible damages.
- Explain repair process, timelines, and documentation requirements clearly to customers.

2. Estimation & Job Card Preparation

- Prepare accurate repair estimates using Maruti Suzuki guidelines.
- Create job cards and record all repair details in the DMS system.
- Take necessary approvals from customers before proceeding.

3. Insurance Coordination

- Liaise with surveyors for claim approvals.
- Ensure proper documentation and processing of insurance claims.
- Follow up with insurance companies to avoid delays.

4. Job Progress & Workshop Coordination

- Coordinate with the body shop supervisor, technicians, and paint shop team for smooth execution.




- Track repair status and ensure quality repairs as per MSIL standards.
- Ensure availability of required spare parts and escalate shortages if any.

5. Vehicle Delivery & Customer Satisfaction

- Conduct final inspection of repaired vehicles before delivery.
- Explain the work carried out and hand over the vehicle to the customer.
- Collect payment/insurance settlement and close the job card.
- Take customer feedback and ensure high CSI (Customer Satisfaction Index) scores.

6. Reporting & MIS

- Maintain records of estimates, insurance claims, and delivered vehicles.
- Share daily/weekly reports with the Body Shop Manager.
- Achieve monthly targets for job load, throughput, and revenue.

Key Skills & Competencies:

- Good communication & customer handling skills.
- Basic technical knowledge of accident repair, denting & painting.
- Knowledge of insurance claim processes.
- Strong coordination and follow-up skills.
- Computer proficiency (MS Office, DMS, Estimation software).

Qualifications & Experience:

- Graduate / Diploma in Automobile / Mechanical preferred.
- 2–5 years’ experience as Body Shop Advisor / Service Advisor in automobile dealership (preferably Maruti Suzuki).

Performance Indicators (KPIs):

- Customer Satisfaction Index (CSI) score.
- Insurance claim approval turnaround time.
- Job load & revenue achievement.
- On-time delivery percentage.
- Repeat repair/complaint ratio.

Job Type: Full-time

Pay: ₹12,000.00 - ₹20,000.00 per month

Perks:

- Cell phone reimbursement
- Internet reimbursement
- Provident Fund

Education:

- Diploma (Preferred)

Work Location: In person

Apply on Kit Job: kitjob.in/job/44qrca

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