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- *Job Title: Contact Center Agent**
- *Location:** Aluva,Ernakulam
- *Work Time:** Shift / GST Time
- *Employment Type:** Full-Time

nWe are looking for a customer-focused **Contact Center Agent** to handle inbound and outbound communications and provide exceptional support across multiple channels. The role requires robust communication skills, problem-solving ability, and coordination with internal teams to ensure timely resolution of customer queries.n
- *Key Responsibilities**
- Handle inbound and outbound calls professionally and efficiently
- Respond to customer inquiries via phone, email, WhatsApp, and other communication channels
- Resolve customer complaints, issues, and service requests within defined timelines
- Provide accurate information about products, services, orders, and company policies
- Escalate complex issues to the relevant departments when required




- Maintain accurate records of customer interactions in the CRM system
- Follow company SOPs, scripts, and quality standards
- Meet individual and team KPIs related to response time, resolution, and customer satisfaction
- Coordinate with internal teams such as operations, delivery, and accounts for issue resolution

nJob Types: Full-time, Permanentn

Pay: Up to ₹20,000.00 per month

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Benefits

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- Commuter assistance
- Paid sick time
- Provident Fund

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Ability to commute/relocate

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- Aluva, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

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Experience

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- Customer support: 2 years (Required)

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Shift availability

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- Night Shift (Required)

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Work Location: In person

Apply on Kit Job: kitjob.in/job/45okuz

📌 Contact Center Agent (Aluva)
🏢 Wondermont Industries
📍 Aluva