- Work Hard - Consistently puts in effort, plans, and tracks daily progress to achieve targets.
- Execute with Rigor - Takes responsibility for meeting targets with focus and effort.
- Own It - Maintains honesty and fairness in all interactions in line with the organization's policies.
- Act with Integrity.
Duties and Responsibilities
- Support field through troubleshooting on the system.
- Ensuring governance adherence and meeting the TAT.
- Monthly hold clearance.
- Process Analysis & Sharing of best practices with the team.
- Coordinate with Sales & ensuring mechanism in place for processing of files within the desired TAT.
- Ensuring timely communication to stakeholders on any change in process.
- Liasoning with functional team - Operations.
Required Qualifications and Experience
- Support field through troubleshooting on the system.
- Ensuring governance adherence and meeting the TAT.
- Monthly hold clearance.
- Process Analysis & Sharing of best practices with the team.
- Coordinate with Sales & ensuring mechanism in place for processing of files within the desired TAT.
- Ensuring timely communication to stakeholders on any change in process.
- Liasoning with functional team - Operations, risk, banking, to cover process gap.