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Job Purpose

nTo lead and manage the retail branch operations, ensuring achievement of business targets, superior customer service, compliance with regulatory norms, and development of a high-performing team aligned with the banks vision and values.n

Key Responsibilities

nBusiness Development & Revenue Generationn

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- Drive branch-level sales and revenue targets across retail banking products (savings, loans, investments, insurance, etc.).
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- Identify local market opportunities and develop strategies to increase customer base and wallet share.
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- Ensure cross-selling and upselling of products through effective customer engagement.
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nCustomer Service & Relationship Managementnn
- Ensure high standards of customer service and satisfaction.
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- Resolve customer queries and complaints promptly and effectively.
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- Build long-term relationships with key customers and stakeholders.
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nOperations & Compliancenn
- Oversee day-to-day branch operations ensuring adherence to internal policies and regulatory guidelines.
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- Ensure timely and accurate reporting, audit compliance, and risk management.
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- Maintain branch hygiene in terms of documentation, cash management, and security protocols.
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nTeam Leadership & Developmentnn
- Lead, motivate,



and manage branch staff to achieve performance goals.
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- Conduct regular training, coaching, and performance reviews.
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- Foster a culture of ownership, accountability, and continuous improvement.
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nStrategic Alignment & Change Enablementnn
- Translate organizational strategy into actionable branch-level plans.
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- Promote innovation and adaptability in response to market and regulatory changes.
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- Champion digital adoption and process improvements.
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nKey Competencies:n

Functional Competencies

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- Customer Orientation
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- Drive for Results
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- Quality Focus
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- Problem Solving
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- Qualified Entrepreneurship
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- Influence and Impact
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nLeadership Competenciesnn
- Lead the Way
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- Lead and Develop People
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- Enable Change
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nTechnical Competenciesnn
- Proficiency in MS Office and banking software
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- Understanding of retail banking products and services
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- Knowledge of regulatory and compliance frameworks
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nSuccess Metrics:nn
- Achievement of branch sales and revenue targets
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- Customer satisfaction scores
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- Compliance and audit ratings
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- Employee engagement and performance metrics
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nInterested candidates can share their cv on [email protected]

Apply on Kit Job: kitjob.in/job/4cy8c2

📌 Walk-In Drive | YES Bank | Retail Banking Roles (Mumbai Suburban)
🏢 Yes Bank
📍 Mumbai Suburban