BESTOW is a dynamic and innovative branding and marketing research company dedicated to helping businesses unlock their full potential through creative and strategic solutions. Our team of experts is passionate about transforming ideas into compelling narratives that resonate with target audiences, driving brand success and market impact. At BESTOW, we believe in the power of storytelling to connect, engage, and inspire.
Role Description
This is a full-time on-site role for a Client Servicing Executive at Bestow in Vadodara. The Client Servicing Executive will be responsible for client services, client relations, making presentations, customer service, and account management.
Working Shift: Hybrid Shift:
3:00 PM to 7:00 PM – In Office
9:00 PM to 1:00 AM – Work from Home
Requirements:
Candidate must carry their own laptop.
Company will provide a SIM card with recharge; candidates must use their personal mobile device.
Job Description:
- Develop and maintain strong client relationships, ensuring high levels of satisfaction and retention.
- Oversee and manage multiple client accounts, ensuring smooth service delivery.
- Act as the primary point of contact for key clients,
understanding their business needs and providing tailored solutions.
- Lead and mentor the client servicing team, ensuring excellent customer engagement and performance.
- Develop strategies for client growth, upselling, and cross-selling opportunities.
- Handle client escalations and conflict resolution effectively.
- Collaborate with internal teams (sales, marketing, operations) to optimize client experience.
- Monitor and analyze client feedback, market trends, and competitor activities to improve service offerings.
- Prepare and deliver high-impact presentations and reports to clients and leadership.
Job Type: Full time
Pay: From ₹21,500.00 per month
Benefits:
- Leave encashment
- Paid sick time
- Paid time off
- Work from home
Ability to commute/relocate:
- Race Course, Vadodara, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Will you be comfortable for Hybrid Shift mentioned in JD?
Experience:
- total work: 2 years (Preferred)
Language:
- English (Preferred)
Work Location: Hybrid remote in Vadodara Race Course, Gujarat