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Roles and Responsibility

- Provide timely and effective technical support to customers via phone, email, or chat.
- Troubleshoot complex technical issues using various tools and techniques.
- Collaborate with internal teams such as development and operations to resolve customer complaints.
- Develop and maintain knowledge base articles to document solutions to common issues.
- Analyze customer feedback and suggest improvements to processes and procedures.
- Participate in on-call rotation for after-hours support.

Job Requirements

- Strong understanding of technical support principles and practices.
- Excellent communication and problem-solving skills.
- Ability to work effectively in a quick-paced environment with multiple priorities.
- Experience with ticketing systems and incident management software.
- Strong analytical and troubleshooting skills.
- Ability to collaborate with cross-functional teams to resolve complex issues.

Apply on Kit Job: kitjob.in/job/4efefh

📌 Sr. Service Desk Engineer (Maharashtra)
🏢 VOLKSWAGEN GROUP DIGITAL SOLUTIONS PRIVATE
📍 Maharashtra