Apply on Kit Job: kitjob.in/job/4egpo5

Role Overview :

We are hiring for our sister app -Dostt , an audio and video platform. Currently, we operate in Telugu, Tamil, Kannada, Malayalam,Hindi , Punjabi , Marathi , Oriya & Bengali. As we expand rapidly, we are seeing significant growth where we are seeking Associate - Supply Operations Manager, who is responsible for managing the operational supply of community hosts and key contributors, ensuring a well-balanced and engaging workplace for users. The role involves ensuring an optimal number of active hosts and contributors, developing talent pipelines, coordinating resources, and overseeing the smooth operation of 1:1 Audio/ Video calls. You will work closely with community teams, supply-side partners, and Hosts to maintain a healthy and vibrant community that enhances user engagement and retention.

Key Responsibilities

- Talent Supply Management:
- Handle a team of Hindi TCs (Telecallers) up to a defined level when required & Performance Monitoring & Data Analysis.
- Identify, onboard, and manage hosts and key contributors for 1:1 Audio/Video calls.
- Develop and execute strategies to recruit and retain high-quality talent that aligns with the platforms goals.
- Ensure there is an adequate supply of live hosts and contributors to meet community demands and peak hours.

- Operational Oversight:

- Oversee day-to-day operations of 1:1 Audio/Video calls, ensuring that sessions run smoothly and are staffed adequately.
- Monitor host performance, providing feedback, support, and resources to ensure optimal community engagement.

- Engagement and Performance Analytics:

- Track and analyze key metrics such as call duration,



host active days, Active hours, host call pick up rate, and overall host performance.
- Use data to forecast demand and adjust supply strategies, ensuring that hosts have the right talent to drive engagement on call for users satisfaction and retention.
- Report regularly on community performance, identifying trends and areas for improvement.

- Training and Development:

- Develop and implement training programs for hosts to enhance their communication skills, engagement techniques, and adherence to community guidelines.
- Foster a culture of continuous improvement and professional growth among hosts, encouraging innovation and creativity in their calls.

- Community Growth & Expansion:

- Develop strategies to expand the host and contributor base to new markets and languages.
- Work on initiatives to grow active users and enhance the overall user experience & host growth.

Requirements :

- Bachelors degree in Operations Management, Community Management, Business Administration, or a related field.
- 2+ years of experience in community management, operations, or supply chain roles, with a focus on audio/video content or social platforms.
- Must be fluent in Hindi & English (Read, Write & Speak).
- Strong understanding of community dynamics in 1:1 calling environments, including experience managing hosts and content contributors.
- Proficiency in analytics tools, community management platforms, and audio/video calling technologies.
- Excellent communication, leadership, and organizational skills.
- Ability to multitask and prioritize in a fast-paced, dynamic environment.

Apply on Kit Job: kitjob.in/job/4egpo5

📌 Associate Onboarding & Engagement (Kannada) (Karnataka)
🏢 Lokal
📍 Karnataka