Apply on Kit Job: kitjob.in/job/4lti2w

You’ll be the first human touchpoint for new leads and a steady partner for existing clients. Your job is to respond fast, guide clearly, book accurately, reduce no-shows, and keep our CRM clean — across calls, WhatsApp, Instagram and walk-ins. It is not about selling; it's a thoughtful, helpful follow-through from first enquiry to confirmed appointment and feedback after visit one.

Key Responsibilities

- Lead response & nurturing

Reply to Instagram DMs/comments and WhatsApp within SLAs; call new form leads; qualify needs; move each conversation to a transparent next step (consultation/ appointment).

- Appointment booking & calendar control

Book, reschedule and confirm appointments; balance doctor/therapist schedules and room availability; send reminders, pre-visit instructions and location info.

- Follow-ups & show-rate

Run structured follow-ups on undecided leads; recover no-shows/cancellations; capture first-session feedback the same day and flag issues early.





- Information accuracy (no medical advice)

Explain treatments at a high level; escalate clinical questions to the doctor; never offer medical advice.

- CRM discipline & documentation

Keep records complete and tidy: contact details, lead source/UTM, notes, consent status, next-action dates, outcomes; attach before/after feedback where needed.

- Daily reporting

Maintain simple daily trackers: recent leads, contacted, booked, show-ups, re-bookings, and reasons for drop-off; share quick insights on which sources are converting.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹45,000.00 per month

Benefits:

- Paid sick time

Ability to commute/relocate:

- Paschim Vihar, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

- CRM in Aesthetics: 2 years (Required)

Work Location: In person

Apply on Kit Job: kitjob.in/job/4lti2w

📌 Client Relationship Consultant - Aesthetics and Dermatology (Paschim Vihar)
🏢 KEYNU AESTHETICS
📍 Paschim Vihar