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Confidential company is recruiting for the role of Manager Customer Contact Centre based at our office in Ahmedabad to oversee the Confidential company Contact Centre.
The position will be responsible for daily running & management of Contact Centre through effective planning, resource utilization, achieving all Contact Centre KPIs in areas as outlined in KPI scorecard, providing leadership & guidance to staff.
Responsibilities:
Oversee & Supervise employees, direct daily activities, recruit, train, develop & discipline to ensure high standard service delivery,
Identify cost efficiencies through staff productivity, economies of scale & improved performance.
Develop & implement business continuity measures to ensure on-going service delivery to all markets & products.
Ensure adequate staffing with qualified resources to deliver Customer Contact services.
Providing direction to local direct reports to ensure roles & responsibilities are transparent & KPI’s are achieved.
Work closely with central CCC dept.



in Doha to analyse operational & qualitative performance & make recommendations for improving service delivery.
Address sub-standard performance immediately & establish agreed corrective measures.
Provide CCC HO management with regular reports & updates on monthly basis or ad-hoc.
Apply appropriate disciplinary action in case of non-compliance & repetitive sub-standard behavior.
Identify opportunities to maximise workforce utilization & reduce shrinkage to improve productivity.
Monitor Contact Centre performance on daily basis & & implement corrective measures if required
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community

Apply on Kit Job: kitjob.in/job/4mb3o7

📌 Manager Customer Contact Centre, Ahmedabad
🏢 Nameless
📍 Ahmedabad