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Company Description Eजी Realty is a Pune-based real estate consultancy specializing in luxury apartments, family homes, and investment properties, with a strong presence in Kharadi, the city’s prominent IT hub. The team focuses on delivering personalized, high-quality services that align with each client’s goals and budget.

A commitment to transparency, market expertise, and customer satisfaction has earned the company a strong reputation and excellent online reviews from thousands of clients. Eजी Realty emphasizes long-term relationships, guided property decisions, and a customer-first approach across every stage of the real estate journey. Team members join a culture that values integrity, professionalism, and a passion for helping people find the right property.

Role Description The Customer Relationship Management Specialist is a full-time, on-site role based in the Pune Division. This role is responsible for managing and optimizing CRM systems to track leads, interactions, and customer journeys, ensuring accurate and up-to-date records.

The specialist will analyze customer data, segment audiences, and generate reports to support sales strategies and decision-making. Daily responsibilities include coordinating with sales and marketing teams, setting follow-up schedules, and ensuring timely responses to inquiries and client requests.



The role also involves identifying opportunities to enhance customer experience, supporting post-sales communication, and contributing to process improvements that strengthen client loyalty and retention.

Qualifications

- Strong Customer Relationship Management (CRM) skills, including hands-on experience with CRM tools and maintaining organized, accurate customer databases.
- Excellent Communication and interpersonal skills to engage with clients and collaborate effectively with internal teams.
- Proven Sales and client-facing skills, with the ability to support lead nurturing, upselling, and cross-selling activities.
- Solid Analytical Skills to interpret customer data, generate insights, and prepare explicit performance reports.
- Basic to intermediate Project Management abilities to coordinate follow-ups, timelines, and cross-functional initiatives smoothly.
- Familiarity with the real estate sector or related industries is an advantage.
- Proficiency in MS Office or similar productivity tools; experience with reporting dashboards is a plus.
- Bachelor’s degree in Business, Marketing, Commerce, or a related field, or equivalent relevant experience.
- Ability to work on-site in Pune Division, with a customer-centric mindset and a commitment to ethical, transparent practices.

Apply on Kit Job: kitjob.in/job/4mv7pb

📌 Customer Relationship Management Specialist (Pune Division)
🏢 Eजी Realty
📍 Pune Division