- Education: Bachelors degree or related field (or equivalent experience).
- Knowledge:
- Prior experience in technical support or customer service.
- Familiarity with Microsoft products and services.
- Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus.
- Skills:
- Excellent communication skills (verbal and written).
- Problem-solving abilities.
- Patience and empathy.
- Ability to work in a rapid-paced environment.