We are seeking a dedicated and customer-focused Technical Support Executive to join our team. The ideal candidate will be responsible for providing technical assistance to customers, resolving issues efficiently, and ensuring a high level of customer satisfaction.
Key Responsibilities
- Provide technical support via phone, email, or chat
- Troubleshoot hardware, software, and network issues
- Diagnose and resolve technical problems in a timely manner
- Guide customers through step-by-step solutions
- Escalate complex issues to senior teams when necessary
- Maintain accurate records of customer interactions and issues
- Follow up with customers to ensure issue resolution
- Assist in creating support documentation and FAQs
Required Qualifications
- Bachelor’s degree in IT, Computer Science,
or related field (or equivalent experience)
- 1–3 years of experience in technical support or helpdesk roles
- Basic knowledge of operating systems (Windows, macOS, Linux)
- Robust problem-solving and communication skills
- Ability to work in shifts, including weekends if required
Preferred Qualifications
- Experience with ticketing tools (e.g., Zendesk, Freshdesk, Jira)
- Knowledge of remote desktop tools
Skills Required
- Excellent verbal and written communication
- Customer service orientation
- Analytical thinking and troubleshooting
- Time management and multitasking