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Job Description – Deputy Medical Superintendent (DMS)

Vedansh Super Specialty Hospital, Dadri

Position Title:

Deputy Medical Superintendent (DMS)

Location:

Vedansh Super Specialty Hospital, Dadri

Reporting To:

Director / CEO

Department:

Hospital Administration & Operations

Role Type:

Leadership | Operational Head | Clinical Governance | System & Execution Management

Role Objective

The Deputy Medical Superintendent (DMS) will act as the senior-most operational and clinical governance authority of the hospital and will be responsible for ensuring disciplined, system-driven, accountable, and result-oriented functioning of all clinical and non-clinical departments.

The DMS will not function merely as an issue-reporting administrator but as a proactive operational leader responsible for:

- Driving execution and closure
- Enforcing systems and SOPs
- Strengthening discipline and accountability
- Coordinating all hospital departments
- Ensuring smooth patient care delivery
- Implementing process-driven hospital management
- Building a culture of ownership and measurable performance

The DMS will be expected to ensure that operational issues are resolved through structured systems, accountability, and follow-through rather than repeated escalations.

Key Responsibilities

1. Hospital Operations & Execution Control

- Take complete ownership of day-to-day operations across:
- OPD
- IPD
- Emergency
- ICU/NICU
- OT
- Diagnostics
- Pharmacy
- Nursing
- Front Office
- MRD
- Admissions & Billing
- Ensure seamless coordination between all departments.
- Conduct structured daily rounds and operational reviews.
- Ensure smooth patient flow and minimize operational delays.
- Drive issue resolution with defined timelines and accountability.
- Ensure no issue is repeatedly reported without corrective action and closure tracking.
- Ensure uninterrupted hospital functioning and patient care services.

2. Clinical Governance & Medical Operations

- Ensure strict compliance with:
- Clinical protocols
- Consultant instructions
- Infection control practices
- Patient safety standards
- Documentation protocols
- Monitor:
- Consultant discipline
- RMO performance
- Nursing compliance
- Clinical documentation
- Emergency response systems
- Ensure RMOs strictly follow consultant treatment plans and escalation protocols.
- Review critical incidents, complications, medication errors, and negligence cases with corrective and preventive actions (CAPA).
- Conduct regular clinical review meetings with consultants and RMOs.

3. System Implementation & SOP Enforcement

- Implement and enforce SOPs across all departments.
- Build a system-driven work culture where processes are followed irrespective of individuals.
- Ensure implementation of:
- Digital OPD/IPD processes
- Electronic documentation
- Admission & discharge protocols
- TAT monitoring systems
- Escalation matrix




- Patient feedback systems
- Audit systems
- Develop and monitor operational dashboards and compliance trackers.

4. Administration, HR & Support Services Management

The DMS will act as the central operational coordinating authority for all non-clinical and support departments to ensure smooth hospital functioning and uninterrupted patient services.

The DMS will oversee and coordinate operations related to:

- Administration
- Human Resources
- Purchase & Procurement
- Store & Inventory
- Maintenance & Engineering
- Biomedical Equipment
- Security
- Housekeeping
- IT & HMS Coordination
- Vendor Management
- Facility Management
- Front Office Operations

Administrative & Facility Responsibilities

- Ensure all infrastructure and utility systems remain fully functional, including:
- AC systems
- Electrical systems
- Internet/network
- Water systems
- Medical gas pipeline systems
- Biomedical equipment
- Ensure emergency readiness and uninterrupted operational support.
- Monitor closure of maintenance and infrastructure-related issues within defined timelines.
- Ensure patient areas remain clean, functional, and patient-friendly.

HR & Discipline Management

- Coordinate with HR regarding:
- Attendance monitoring
- Leave management
- Recruitment requirements
- Staff discipline
- Manpower planning
- Staff grievances
- Ensure accountability and discipline across all departments.
- Participate in recruitment and evaluation of clinical and non-clinical staff.

Purchase, Store & Inventory Control

- Monitor:
- Stock availability
- Consumable management
- Inventory leakages
- Purchase delays
- Critical stock alerts
- Ensure all inventory systems are digitized and tracked through HMS/software.
- Conduct regular departmental inventory audits.
- Ensure proper coordination between pharmacy, store, purchase, and clinical teams.

Vendor & Support Service Coordination

- Coordinate and monitor:
- AMC vendors
- Security agencies
- Housekeeping vendors
- Equipment vendors
- IT vendors
- Facility service providers
- Ensure vendor compliance with timelines and service standards.
- Ensure service gaps are resolved promptly.

5. Accountability & Closure Management

- Every operational issue must have:
- Root cause analysis
- Defined owner
- Timeline for closure
- Follow-up mechanism
- Closure verification
- Ensure repeated operational issues are identified, escalated appropriately, and permanently resolved through system improvements.




- The DMS will be expected to proactively propose solutions instead of only escalating problems.
- Escalations to management must include:
- Problem statement
- Action already taken
- Proposed solution
- Required management support
- Expected timeline

6. Team Leadership & Staff Development

- Lead and mentor:
- RMOs
- Nursing teams
- Front office staff
- Operations team
- Support departments
- Conduct regular departmental meetings and review sessions.
- Develop monthly training calendars for all departments.
- Ensure training effectiveness through audits and compliance monitoring.
- Build a performance-oriented and accountability-driven culture.

7. Patient Experience & Service Excellence

- Ensure excellent patient handling and service standards across all departments.
- Monitor:
- Patient complaints
- Billing delays
- Admission/discharge delays
- Waiting times
- Patient satisfaction scores
- Implement corrective and preventive action plans to improve patient experience.
- Ensure proper communication and coordination with patients and attendants.

8. NABH, QCI & Compliance Management

- Lead NABH/QCI implementation and accreditation activities.
- Ensure:
- Audit preparedness
- Documentation compliance
- CAPA implementation
- Infection control standards
- Policy & SOP compliance
- Conduct regular internal audits and compliance reviews.
- Ensure adherence to all statutory and legal requirements.

9. Coordination with Management & Reporting

- Submit:
- Daily operational reports
- Weekly action trackers
- Incident reports
- Departmental performance reviews
- Monthly MIS
- Conduct structured review meetings with:
- Consultants
- RMOs
- Nursing
- Quality
- Front Office
- Admin & Support Services
- Ensure alignment between management vision and operational execution.

Key Performance Indicators (KPIs)

The DMS will be evaluated on:

- Operational issue closure rate
- Reduction in repeated operational gaps
- Consultant and staff discipline compliance
- Digital OPD/IPD compliance
- TAT improvement
- Patient satisfaction scores
- Incident reduction
- NABH/QCI readiness progress
- Team coordination effectiveness
- Audit compliance scores
- Manpower utilization efficiency
- Revenue leakage control
- Execution of action plans within timelines

Key Skills & Attributes Required

- Robust execution capability
- Ownership mindset
- Cross-functional coordination ability
- High accountability orientation
- Ability to work under pressure
- Strong operational control
- Problem-solving and solution-oriented approach
- Data-driven decision-making ability
- Excellent communication and leadership skills
- High integrity and discipline
- Proven track record of driving measurable operational outcomes

Job Type: Full-time

Pay: ₹80,000.00 - ₹100,000.00 per month

Benefits:

- Internet reimbursement
- Paid sick time

Work Location: In person

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📌 Deputy Medical Superintendent (Dadri)
🏢 Vedansh Superspeciality Hospital
📍 Dadri