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Customer Service Officer - Gold Loan

Job Code: EQU/CSO-GL/1778418
Company: Equitas Small Finance Bank
Location: Inclusive Banking - MF > South > Tamil Nadu > Madurai
Branch Code: 1252
Branch Name: Madurai

Posted On:

20 Jun 2026

End Date:

20 Jul 2026

Required Experience:

1 - 3 years

Number of Openings:

1

External Title:

Customer Service Officer - Gold Loan

Employment Type:

Permanent

Employment Category:

Field

Closing Date:

20 Jul 2026

Organisational Details

- Entity: Equitas Small Finance Bank
- Business Unit: Assets
- Division/Function (SBU): Inclusive Banking - MF
- Department: Gold Loan
- Sub-Department: Operations
- Generic Role: Customer Service Officer
- Division: Inclusive Banking - MF
- Zone: South
- State: Tamil Nadu
- Region: Madurai
- Area: Madurai
- Cluster: Madurai
- PT Location: Madurai

Skills Required

- Skill: Customer Handling




- Highest Education: Bachelor of Commerce
- Working Language: Tamil, English

Desired Result:

- Cash Management - Accounting of Cash and Banking the Cash.
- File dispatch as per timelines (PRDD).
- NACH Rejected Cash collections to be less than 10% of billing.
- Disbursement Management (XMS upload and query resolution).
- FTR to be achieved as per matrix.
- Repayment reminder call for Retail customers.
- On-time closure of DCS summary and maintenance of Key Management Register.
- Post dispatch file quality FTR to be achieved as per matrix.
- Management of Retail stationery by indenting to OPS on need basis.
- Self Development.

Apply on Kit Job: kitjob.in/job/4sgvop

📌 Skill (Madurai)
🏢 Equitas Micro Finance India
📍 Madurai