Apply on Kit Job: kitjob.in/job/4spaqs

Fusion CX is hiring an experienced Trainer to join our agile Howrah operations team. If you are a graduate with at least two years of training experience in customer support or BPO processes and passionate about developing talent, this is your opportunity to make an impact in a company that values people and performance. Whether you are looking for a trainer job vacancy in Howrah, seeking a leadership track in customer support training, or aiming to grow with a people-first CX brand, apply now.

Job Description

Key Responsibilities
Conduct new hire training, refreshers, and upskilling sessions for customer support teams.
Align training programs with process guidelines, service goals, and client standards.
Facilitate interactive, learner-focused sessions to ensure engagement and retention.
Track trainee performance and provide ongoing coaching during and after training.
Maintain accurate training reports, performance trackers, and feedback logs.
Collaborate with operations and QA teams to measure training effectiveness.
Deliver floor support and drive continuous learning through regular refreshers.

Job Requirements
Graduate in any discipline (mandatory)




Minimum two years of training experience in a voice-based BPO or customer service setting
Solid facilitation and presentation skills
Excellent classroom and group management abilities
Ability to adapt training delivery to suit diverse learning styles
Proficient with MS Office and basic reporting tools
Knowledge of performance metrics and call center standards is a plus

Why Join Fusion CX?

At Fusion CX, we believe that training is the cornerstone of exceptional customer experience. As part of our Howrah training team, you will play a critical role in shaping performance and fostering success.
Be part of a high-performing team that values development and accountability.
Enjoy a supportive work culture with access to tools, mentorship, and growth paths.
Experience a work setting that prioritizes employee development and empowerment.
Join a company where trainers are respected as leaders and enablers of change.
Work in a well-connected, modern office facility in Howrah.

Looking for a meaningful trainer role or job vacancy in Howrah in the customer service sector? Apply now and grow with Fusion CX.

Apply on Kit Job: kitjob.in/job/4spaqs

📌 Trainer – Customer Support – Howrah, India
🏢 Fusion CX
📍 Howrah