Job description:

Job Title: IT Support Engineer (Onsite)

Department: Technical Support / IT Services

Employment Type: Full-Time

Work Location: Tamabaram/Oragadam/Kanchipuram

Experience: 1–3 Years

Qualification: Diploma / B.E. / B.Tech / B.Sc. / BCA / Any IT-related qualification

Key Responsibilities

- Provide technical support.
- Troubleshoot and resolve desktop, laptop and workstation hardware issues.
- Install, configure and troubleshoot Windows 10/11 operating systems.
- Install and configure MS Office, Outlook, antivirus and other business applications.
- Troubleshoot Outlook, Microsoft 365 and email-related issues.
- Configure desktops, laptops, printers, scanners and other peripherals.
- Diagnose hardware failures and coordinate for replacement of faulty components.
- Perform RAM, SSD/HDD, SMPS, motherboard and other hardware replacements.
- Troubleshoot LAN, Wi-Fi, Internet and basic networking issues.
- Configure network printers and troubleshoot printer-related problems.
- Perform preventive maintenance and system health checks.
- Support user onboarding, system deployment and IT asset installation.
- Maintain service reports, service tickets and customer visit records.
- Follow assigned SLA and ensure timely closure of support calls.
- Escalate complex server, firewall, network or software issues to the respective technical team.
- Coordinate with vendors/OEMs whenever required.
- Maintain proper documentation of customer systems and service activities.
- Provide basic technical guidance and training to end users.
- Required Technical Skills
- Windows 10 / Windows 11 troubleshooting




- Desktop & laptop hardware troubleshooting
- MS Office / Microsoft 365
- Outlook configuration and troubleshooting
- Printer & scanner troubleshooting
- Basic LAN / Wi-Fi / TCP/IP knowledge
- DNS / DHCP basics
- Basic Active Directory knowledge
- Antivirus installation and troubleshooting
- Remote support tools
- Basic networking and peripheral configuration

Mandatory Requirements

- Good communication and customer-handling skills.
- Ability to work independently.
- Smartphone with internet connectivity.
- Should maintain professional behaviour.

Preferred Skills

- Experience in AMC / IT service support.
- Knowledge of Microsoft 365 administration.
- Basic knowledge of networking and firewall configuration.
- Experience with CCTV, biometric attendance systems or other IT peripherals will be an advantage.
- Experience with ticketing/service management systems.

Key Performance Indicators

- Timely resolution of service calls.
- SLA compliance.
- Customer satisfaction.
- Proper service documentation.
- First-time resolution of technical issues.
- Professional customer communication.
- Timely escalation of unresolved issues.

Additional: Food and Cab will be provided as per company policy.

Working Pattern: Monday to Saturday | Full time

*Immediate Joiners Preferred*

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

- Food provided

Application Question(s):

- What is your current salary?
- What is your expected salary?
- What is your notice period?

Experience:

- IT Support Engineer: 1 year (Preferred)

Work Location: In person

📌 IT Support Engineer (India)
🏢 Auxinzio Private
📍 India