- Qualification: BE (Mechanical/Instrumentation)
- Experience: 2–5 years

Job Responsibilities :

- To diagnose and troubleshoot customer technical problems, Install and provide machine training to customer, Handle customer complaints and prepare reports on customer issues.
- Resolve customer issues either using remote access or by visiting on site.
- Communicate customer via SMS, Call, e-mail.
- Properly escalate customer issues with respective department and monitor it and close the loop with customer.
- Verify/Crosscheck the trials reports of the machine submitted by respective department.
- Conduct trials on behalf of customer and Verify/Crosscheck the machine as per FAT (Final Acceptance Testing) Document /KOM/ Client Requirement DOC.
- Prepare trial report of the machine and highlight the concern to respective department.
- Perform Installation and commission of machine at client side after successful FAT.
- Provide training and trials to customer.
- Provide services, AMCs,



Spare to customer to increase company revenue.
- Generate current enquiries and properly escalate it to sales depart.
- Maintain Customer related data.

Skills

- Ability to read, interpret and accurately respond to technical specifications related vision system.
- Ability to effectively present information and respond to questions from internal personnel and customers.
- Knowledge of industry engineering standards and capabilities.
- Good oral and written communications skills; able to provide succinct and accurate technical communications.
- Excellent presentation skills.
- Strong computer skills (MS Office, other technical applications).
- We encourage applicants to apply for this job who are ready to travel extensively, should have bike, car, scooter.

For any queries, email to [email protected]

📌 Technical Support Engineer (India)
🏢 Varad Automation & Robotics
📍 India