Job DescriptionWe are seeking an experienced Program Manager to oversee ERP program governance, manage critical incidents, drive issue resolution, and provide executive-level communication across complex enterprise environments. The ideal candidate will have strong experience in SAP and Oracle ERP applications, stakeholder management, escalation handling, and operational governance.
NKey Responsibilities:
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- Manage end-to-endprogram governance for ERP initiatives and operational support engagements. N
- Act as the primary point of contact for major incidents, critical issues, and escalations. N
- Proactively identify, track, and resolve program risks, issues, and dependencies. N
- Communicate incident impact, status, mitigation plans, and resolutions to senior leadership and executive stakeholders. N
- Drive cross-functional collaboration among business, application, infrastructure, and support teams to ensure timely issue resolution. N
- Establish and govern escalation management processes and service delivery standards. N
- Monitor program health through KPIs, SLAs,



governance reviews, and performance dashboards. N
- Lead executive governance meetings, steering committees, and status review forums. N
- Ensure adherence to compliance, audit, security, and organizational policies. N
- Coordinate with SAP andOracle ERP support teams to manage business-critical incidents and service improvements. N
- Drive continuous improvement initiatives to enhance operational efficiency and service quality. N

nRequired Qualifications :
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- Bachelor's degreein Engineering, Information Technology, Computer Science, or a related field. N
- 12+ years of overall ITexperience with 5+ years in Program Management or Governance roles. N
- Robust experience managing large-scale ERP landscapes, including SAP and Oracle applications. N
- Proven experience in incident management, problem management, and escalation handling. N
- Experience communicating with se

📌 Program Manager (Karnataka)
🏢 Highbrow Technology
📍 Karnataka