The impact you will have:
As a CX Platform (Qualtrics) Developer in the Customer Experience Office (CXO), you will act as a key contributor to our award-winning Voice of Customer program in which we listen to, contextualize and act on customer insights. Qualtrics engineering and development plays a critical role ensuring our programs are plugged into relevant platforms, using reliable data, run smoothly, consistently, and at scale. Under the direction of the Director of CX, you will own technical implementation & platform management to support the strategy & design led by our Senior CX Program Manager.

What you’ll do:
Platform Architecture & Builds (Qualtrics, Salesforce, ServiceNow)
Maintain the Qualtrics platform across Softchoice and WWT, including survey projects, XM Directory, distribution logic, integrations, workflow automation, custom application builds, QA and technical troubleshooting.
Independently build multi-touch, multi-language surveys using best-practice question design, skip logic, display logic, piped text, embedded data, and scoring models.
Build, test,



and deploy digital intercepts (web and mobile) including intercept logic, targeting rules, and QA across environments.
Ensure reliable, error‑free operation, including successful integrations with systems like ServiceNow and Salesforce
Act as a platform SME, performing tasks such as workflow troubleshooting, resolving data discrepancies, and solving technical issues within Qualtrics.
Own QA end-to-end for survey and intercept deployments: logic testing, embedded data validation, distribution testing, and post-launch monitoring.
Assist in diagnosing and resolving advanced technical and data quality issues to maintain program accuracy and stability.
Data Architecture, Database Management/Governance & ETL Operations
Manage VoC data operations, including data extraction, transformation, loading (ETL), survey creation, distribution, and adherence to API requirements.
Manage the CX experience database (

📌 Qualtrics (CX platform) Developer (India)
🏢 World Wide Technology
📍 India