Implementation Manager Function: Customer Delivery & Implementation | Travel: As-Required (customer site) | Reports to: Head- AI Value Delivery

The Implementation Manager is the organization's principal representative at the customer, driving delivery, stakeholder coordination, adoption, and value tracking.

The Implementation Manager represents the organization in office at the customer and acts as the single point of accountability for that customer's roadmap. The Implementation Manager travels to customer sites as needed, builds and protects customer trust, and owns customer-facing outcomes and deliverables.

Each Implementation Manager manages multiple accounts at a time and is expected to develop a deep working understanding of each customer's business context, priorities, and constraints to make sound delivery and prioritization calls on their behalf.

Travel to customer sites as required to maintain proximity, strengthen relationships, and resolve issues in person.

• Develop and maintain a strong understanding of each customer's business, context,



and strategic priorities.

• Act as the last line of defense for all customer outcomes and deliverables, identifying risk early, escalating appropriately, and personally ensuring nothing falls through the cracks.

• Manage scope and change requests and prioritize competing demands across accounts.

• Proven experience in business transformation and customer-facing implementation ideally in AI, SaaS

• 10-12 years of technical project management experience, ideally in AI, data, or software development projects.

• Experience in Industrial domain (manufacturing, supply chain, production)

• Strong stakeholder management skills

• Demonstrated ability to manage ambiguity, competing priorities, and multiple concurrent accounts.

• Excellent verbal and written communication skills, with executive presence.

• Willingness and ability to travel to customer sites as required

📌 Implementation Manager (Noida)
🏢 Sutra.AI
📍 Noida