BOT Developer & QA Engineer – Kore.ai Artemis Platform

Job Purpose
The Bot Developer will be responsible for designing, developing, testing, and deploying enterprise-grade conversational and Agentic AI solutions on the Kore.ai Artemis Platform. The role will focus on building intelligent AI agents for customer servicing, employee assistance, sales, and operational automation while ensuring compliance with enterprise governance, security, observability, and guardrail requirements.
The candidate will work closely with Product Owners, Business Analysts, Solution Architects, Middleware Teams, and Customer Experience stakeholders to deliver scalable AI-powered experiences across digital channels.

Key Responsibilities
Agentic AI Development
Design, develop, and deploy AI Agents using the Kore.ai Artemis Platform.
Build and maintain multi-agent orchestration workflows.
Configure Agent Goals, Tasks, Tools, Memory, Handoffs, and Delegation models.
Develop AI agents capable of autonomous reasoning while maintaining enterprise compliance.
Create reusable Agent templates and accelerators.




Conversational AI Development
Develop chatbot solutions using Kore.ai.
Design conversation flows, dialog tasks, FAQs, Search AI, and Knowledge AI capabilities.
Configure entity extraction, intents, utterances, and contextual AI conversations.
Implement multilingual experiences including English, Arabic, and regional language variants.
Agent Blueprint Language (ABL)
Develop and maintain Agent Blueprint Language (ABL) artifacts.
Define agent behaviors, tools, guardrails, memory structures, and orchestration logic.
Build lifecycle-managed agent definitions that support development, testing, and production deployments. Based on Artemis documentation, ABL is a core technology for defining agent behavior and governance. [docs.kore.ai], [kore.ai]
LLM & AI Integration
Integrate enterprise-approved LLMs models.
Configure prompt engineering and retrieval-augmented generation (RAG).
Optimize model perf

📌 Bot Developer/QA (Chennai)
🏢 Optimum Solutions Pte
📍 Chennai