Job DescriptionLead Project Manager – CCaaS Transformation / Genesys Migration
NWe are looking for an experienced Lead Project Manager with 4–5+ years of project/programme leadership experience to drive complex Transformation and CCaaS migration initiatives in a large global organization.
NKey Responsibilities
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- Lead end-to-end CCaaS Transformation and Genesys migration projects. N
- Manage project planning, timelines, resources, dependencies, risks and issues. N
- Drive cutover, migration, implementation and hypercare activities. N
- Coordinate with multiple cross-functional and geographically distributed teams. N
- Manage stakeholders, governance, reporting and senior management communication. N
- Ensure successful delivery within agreed scope, timelines and quality. N
- Drive transformation initiatives within a structured programme/project environment. N

nMust-Have Skills
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- 4–5+ years of experience as a Project Manager / Project Lead. N
- Strong Transformation Project Management experience. N
- Hands-on CCaaS migration experience. N
- Mandatory Genesys Migration experience. N
- Experience in resource planning, risk mitigation, cutover and hypercare. N
- Experience working in large global/enterprise organizations. N
- Solid stakeholder and cross-functional team management skills. N
- Good understanding of the Contact Centre domain. N

nGood to Have
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- Genesys Cloud experience. N
- Chatbot / Voicebot exposure. N
- NLU, LLM / GenAI knowledge. N
- Experience with RM Chat/ WhatsApp. N
- Customer Interaction (C&I;) domain experience. N

nLocation: Mumbai/Pune/Hyderabad/Bangalore/Delhi
NExperience: 4–5+ Years
NRole: Lead Project Manager – CCaaS Transformation

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