Role description

UST Job Description - Application Support (Offshore Support Analyst)

Log and resolve incidents using ticketing tools

Perform troubleshooting and root cause analysis

Support batch processing and data validation

Participate in incident calls

Maintain SOPs and documentation

Ensure SLA adherence

Required Skills & Experience
3-7 years in Application/Production Support

Robust SQL knowledge

Experience with ServiceNow/Jira/Remedy

Knowledge of Unix/Linux or Windows

Understanding of incident management

Good communication skills

LocationOffshore (India) Mumbai Nesco Office
Skills

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

📌 Lead I (Mumbai)
🏢 UST
📍 Mumbai