Do you want to help build some of the largest and most consequential enterprise
and customer technology systems in the world? Join Apple’s Information Systems
and Technology (IS&T;) organization. IS&T; is the engine behind everything Apple
does for customers and for the people who build for them. It’s Apple’s central
nervous system. Supporting 2.5 billion active Apple devices, processing billions
of secure transactions, and keeping the technology that defines modern life
running flawlessly, IS&T; makes the impossible feel effortless. Do you love
building solutions to handle global complexity and immense scale? Imagine what
you could do here. We are seeking a passionate Engineering Program Manager (EPM)
to lead and deliver complex programs across our Contact Center Technologies
platform. This role sits at the intersection of technology leadership and
operational excellence, managing the full lifecycle of initiatives spanning our
enterprise contact centre stack.The ideal candidate brings domain expertise in
technical program management in a highly cross functional & multi-faceted




business organisation, a robust understanding of the evolving customer services
& systems interaction paradigm, and the program management discipline to drive
multi-workstream initiatives across business units. Customer Systems is part of
IS&T; and drives the technology behind Apple's customer support experience — from
contact center operations to the software powering the iconic Genius Bar. The
team also builds and operates AppleCare's online support platform, which handles
6 billion visits per year, delivering seamless, high-quality support to Apple
customers around the globe.

DESCRIPTION

This role will own the entire lifecycle of large-scale projects catered by
contact centre feature areas. You'll be in the driver's seat, from business
requirements analysis and technical design discussions (API contracts,
datamodels, integration patterns) to testing and partner collaboration. This
isn't abou

📌 Engineering Project Manager (Bengaluru)
🏢 Apple
📍 Bengaluru