Technical Support (Daund)

Technical Support (Daund)

29 Aug
|
Cipla
|
Daund

29 Aug

Cipla

Daund

Division

Information Technology

Department

Sub Department 1

Job Purpose

Maintain and administer User Access Management for GXP applications at the site, ensuring compliance with policies and procedures, supporting IT readiness for audits, and enabling business operations without disruption.

Key Accountabilities (1/6)

Provide timely support to meet business system access requirements at locations

Work with Location IT Lead to support User Access Management for GXP, non-GXP applications
Creation, Modification, deactivation and activation / unlocking of User Accounts
Creation, updating the privilege groups and assigning the privileges to groups
Be part of QA review of user management policy and Audit trail review as per defined SOP’s with QA team

Key Accountabilities (2/6)

Provide IT Admin Support for effective service delivery to business functions

Ensuring that the Server data backup is performed as per the schedule and verifying the same
Time synchronization activity related to instrument and Software




Creation of Current year data base for all the software and mounting of the same for site laboratories
Archival and Deletion of Audit trail in Tiamo Software, MCP etc
Coordinate with vendor in resolving the software issues and providing a resolution

Key Accountabilities (3/6)

Implement and adhere to the computer system validation process for GXP Systems at locations

Ensure required documentation and validation of IT systems as per procedures and regulatory requirements
Review and commenting on User admin activity related SOPs for various GXP applications
Ensure systems are complied with required defined security and desktop policies
Ensure IT compliance & support during internal, customer and regulatory audits

Key Accountabilities (4/6)

Key Accountabilities (5/6)

Key Accountabilities (6/6)

Major Challenges

Implementing and harmonising a new system, process or application across location units

Key Interactions (1/2)

Internal

All location function users

📌 Technical Support (Daund)
🏢 Cipla
📍 Daund

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