Technical Support Engineer US Voice Process

Job Overview

We are hiring a Technical Support Engineer for our US Voice Process. The ideal candidate should have strong technical troubleshooting skills, excellent English communication, and experience supporting international/US customers over voice calls.

Key Responsibilities

- Provide technical support to US customers through voice calls.
- Diagnose, troubleshoot, and resolve technical issues efficiently.
- Deliver professional and customer-focused support.
- Understand customer concerns and provide appropriate solutions.
- Document customer interactions and resolutions accurately.
- Escalate complex issues to the appropriate technical teams.
- Follow defined CSR quality standards and call-handling procedures.
- Meet KPIs related to Call Quality, CSAT, FCR, AHT, Productivity, and Adherence.
- Maintain data security and follow company support processes.

Required Skills

- Experience in Technical Support / IT Support / Voice Process.
- Solid knowledge of technical troubleshooting and problem-solving.




- Excellent English verbal communication and customer service skills.
- Experience handling US or international customers over voice is preferred.
- Good understanding of Call Quality, CSAT, FCR, AHT, and CSR Quality parameters.
- Ability to handle escalations and difficult customer situations professionally.
- Strong listening, analytical, and interpersonal skills.
- Comfortable working in US Shift / Night Shift.

Candidate Profile
- Experience: 1 - 3 Years
- Work Mode: Work from Office
- Shift: US Shift / Night Shift
- Salary: Up to 5 LPA

What Were Looking For A customer-focused Technical Support professional with the ability to combine technical expertise, troubleshooting, excellent communication, and strong customer service skills to deliver a high-quality support experience. Company: Rnd OptimizAR, a GeBBS Health Care Company

Contact: (phone hidden)

Email: [email protected]

📌 Technical Support Engineer (Coimbatore)
🏢 Rnd OptimizAR a GeBBs Healthcare Solutions Private
📍 Coimbatore