Role & responsibilities

As the Lead - L&D;, you will be a strategic partner to the leadership team, playing a key role in developing and delivering learning programs that support our business goals and employee development objectives. You will be responsible for the following:

- - Leadership and Team Management:
- - - Build and lead a high-performing L&D; team, providing coaching and mentorship to foster professional growth.
- - Establish a clear vision and direction for the L&D; function, aligning it with the overall business strategy.
- - - Learning & Development Strategy:
- - - Conduct a training needs assessment to identify skill gaps and development opportunities across the organization.
- - Develop and implement a comprehensive learning and development strategy that addresses identified needs.
- - - Learning Program Delivery & Evaluation:
- - - Design and deliver engaging, effective training programs for employees at all levels by utilizing a variety of learning methods, including instructor-led training, eLearning, blended learning etc.
- - Develop and implement a robust evaluation process to measure the effectiveness of training programs.
- - - Culture of Learning:
- - - Foster a culture of continuous learning within MSI Services India by promoting learning opportunities and resources for employees.
- - Stay updated on compliance and regulatory requirements related to training and development.
- - Qualifications & Experience required





- - Bachelors degree in any field (Masters degree preferred).
- - Minimum 5-7 years of experience in a Learning and Development role.
- - Proven experience in leading and managing an L&D; team.
- - Strong instructional design skills with experience in developing and delivering training programs.
- - Expertise in a variety of learning methodologies, including instructor-led training, eLearning & blended learning.
- - Excellent project management skills with the ability to manage multiple projects simultaneously.
- - Strong analytical and problem-solving skills.
- - Excellent communication, interpersonal, and presentation skills.
- - Ability to build strong relationships with stakeholders across the organization.
- - Experience working in a fast-paced, dynamic environment.
- - Proficiency in MS Office Suite and Learning Management Systems (LMS) a plus.
- Why Join MSI Services India

This is an exciting opportunity to make a significant impact on a growing organization. You will have the opportunity to build a world-class L&D; function and play a key role in developing our employees. MSI Services India offers a collaborative and supportive work workplace where you can make a real difference.

We prefer immediate joiners or short notice joiners.

Role: Leadership Trainer

Industry Type: BPM / BPO

Department: Teaching & Training

Employment Type: Full Time, Permanent

Role Category: Corporate Training

Education

UG: Any Graduate

PG: Any Postgraduate

📌 Lead Learning & Development (Bengaluru)
🏢 MSI services
📍 Bengaluru