L2 Support Engineer:

What You Will Be Doing

- Provide L2 application support for SDLC infrastructure and DevOps toolchains.

- Monitor, troubleshoot, and resolve issues across Linux-based distributed environments.

- Support and maintain CI/CD pipelines, build and deployment processes.

- Manage and troubleshoot DevOps dependencies including code repositories, builds, packages, and distribution mechanisms.

- Support configuration management platforms such as Chef, Puppet, and Ansible.

- Work with job scheduling tools such as AutoSys and CRON.

- Support web/application servers including Apache and Tomcat.

- Manage and troubleshoot databases and cloud environments (public/private cloud).

- Collaborate with global teams to ensure platform stability and operational excellence.

- Participate in rotational shift support and handle multiple priorities in a fast-paced setting.

- Continuously identify opportunities for operational improvement and automation.

What Are We Looking For

- Education & Experience

- Bachelor's degree in Information Technology, Computer Science, Computer Information Systems, or related field.

- 6 to 9 years of experience supporting SDLC, DevOps platforms, and Linux environments.

- Technical Skills

- Strong Linux administration and troubleshooting skills.

- Proficiency in scripting/development using Java or Python.

- Experience with:

- AutoSys, CRON, or other job scheduling systems

- NIS

- Apache and Tomcat

- Relational databases (DB2, MS SQL Server, Oracle, Sybase)





- Public and Private Cloud platforms (preferably AWS, with exposure to cloud-hosted application and DevOps environments)

- Working knowledge of modern AI-assisted software development tools (e.g., GitHub Copilot, Claude, ChatGPT, or similar tools).

- Strong understanding of:

- SDLC processes

- Version control tools (CVS, SVN, Git)

- Build and deployment tools (Maven, GitLab, Jenkins, Docker)

- Knowledge of DevOps ecosystem including code reviews, build management, repositories, packaging, and software distribution.

- Experience with configuration management tools such as Chef, Puppet, or Ansible.

- Familiarity with scripting/configuration languages such as Groovy, Go, JSON, YAML, or INI.

- Behavioural Competencies

- Strong analytical and troubleshooting skills.

- Excellent verbal and written communication skills.

- Ability to multitask in a high-pressure production support environment.

- Strong problem-solving mindset with a proactive "can-do" attitude.

- Willingness to work in rotational shifts.

- Nice to Have

- Experience supporting large-scale environments with 10,000+ servers.

- Experience supporting multiple applications/platforms simultaneously.

- ITIL and ITSM knowledge or certification.

- Experience working in global client-facing support organizations.

- Prior experience collaborating with geographically distributed teams.

- Experience supporting applications within a Financial Services or Banking institution.

📌 Support Engineer - Java (Bengaluru)
🏢 Apexon
📍 Bengaluru