- Act as the first point of contact for all IT requests and incidents.
- Categorize tickets received through Teams, email, phone, and official WhatsApp.
- Perform initial triage, acknowledge requests, and resolve common/basic IT issues such as password resets, account unlocks, and email synchronization issues.
- Perform initial-level root cause analysis for recurring issues.
- Implement appropriate fixes and validate service restoration.
- Provide support for service requests involving system configuration and setup.
- Provide regular updates to end users until the issue is resolved or escalated.
- Ensure proper documentation and ticket updates for all assigned requests.
Key Accountabilities:
- Ensure all IT requests and incidents are properly logged and tracked.
- Acknowledge and respond to tickets within the defined SLA timelines.
- Take ownership of assigned tickets and ensure timely follow-up.
- Escalate unresolved or complex issues to the appropriate senior IT resource.
- Maintain proper communication and handover for pending issues.
Pay: ₹25,000.00 - ₹30,000.00 per month
Perks
- Food provided
- Health insurance
- Provident Fund
Work Location: In person
📌 IT Support Engineer (Kochi)
🏢 Cliniqon RCM
📍 Kochi
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