Application Support Engineer Role Overview We are seeking an Application Support Engineer to provide technical expertise in diagnosing, troubleshooting, and resolving application-related issues. The role involves working closely with users, IT teams, and business stakeholders to ensure smooth application performance and minimal business disruption.

Key Responsibilities Identify whether issues are user-specific, device-specific, network-related, or application-related. Investigate performance degradation (applications slowing after extended use). Troubleshoot database/server errors and pinpoint failure points.

Resolve access denied errors despite successful Windows login. Isolate problems when applications work on servers but fail on client machines. Address post-Windows update application failures without immediate reinstallation.

L Diagnose data discrepancies (transactions completed but missing in app/API/database). Analyze application crashes using logs, monitoring tools,



and debugging steps.

Manage critical application outages: diagnosis, escalation, communication, resolution, and RCA. Investigate recurring issues (e.g., weekly failures) to identify root cause beyond temporary fixes.

Required Skills Robust knowledge of Windows OS, networking, and enterprise applications.

Experience with application servers, databases, APIs, and client-server troubleshooting. Familiarity with Active Directory, authentication, and access management. Ability to perform root cause analysis and escalate effectively. Excellent communication and incident management skills

Pay: ₹22,000.00 per month

Benefits

- Health insurance
- Provident Fund

Application Question(s):
- 6 days of working
- Application support
- Face to face interview is mandatory

Work Location: In person

📌 Application support (Mysuru)
🏢 Agile Labs
📍 Mysuru