Job Title : AEM Technical Consultant

Location State : Uttar Pradesh

Location City : Noida

Experience Required : 3 to 7 Year(s)

Work Mode: Onsite

Position Type: Contract

Openings: 2

Company Name: VARITE INDIA PRIVATE LIMITED

About The Client: An American multinational computer software company incorporated in Delaware and headquartered in San Jose, California. They specialize in software for creating and publishing a wide range of content, including graphics, photography, illustration, animation, multimedia/video, motion pictures, and print.

About the Job:

- Technical Support Engineer (Adobe Experience Manager Application)
- Support strategic customers using Adobe Experience Manager (AEM) and related digital experience platforms.
- Act as a technical expert responsible for troubleshooting, issue resolution, customer success, and product support across enterprise environments.
- Work closely with Support, Technical Account Managers (TAMs), Engineering, and customer teams to deliver exceptional customer experiences.

Essential Job Functions:

- Serve as the first point of contact for customer concerns related to technical issues and product support.
- Advocate for customer requirements and coordinate with product and engineering teams.
- Provide timely responses, updates, and resolution for technical and product-related issues.
- Handle high-priority support tickets and drive issues through to resolution.
- Monitor customer environments and proactively identify potential issues.
- Troubleshoot complex customer problems and provide effective technical solutions.
- Work closely with cross-functional teams including Support, TAMs, and Engineering.
- Maintain detailed documentation of customer cases, environments, interactions, and resolutions.




- Participate in regular customer account reviews and support planning activities.
- Build strong relationships with strategic customer teams across multiple regions.
- Understand customer business priorities and assess business impact when addressing issues.
- Support customer deployments across development, testing, and production environments.
- Assist customers with installation, upgrades, integration, troubleshooting, and performance optimization.
- Travel onsite when required to support critical issue resolution or customer experience improvement initiatives.
- Contribute to delivering exceptional customer experiences and customer success outcomes.

Qualifications:

- Strong knowledge of Adobe Experience Manager (AEM) or enterprise web content management platforms.
- Hands-on experience with Java and Java EE (JEE) technologies.
- Robust JavaScript development and troubleshooting skills.
- Knowledge of application servers and web application architectures.
- Experience with database technologies and database troubleshooting.
- Understanding of LDAP server technology and authentication systems.
- Knowledge of HTML5, XHTML, HTML, CSS, and XML.
- Experience supporting web development applications, asset management software, and content delivery platforms.
- Understanding of APIs and integration with third-party applications.
- Experience troubleshooting enterprise application performance issues.




- Knowledge of application performance tuning and optimization techniques.
- Experience in client/server environments.
- Strong troubleshooting skills related to installation, upgrades, configurations, and integrations.
- Knowledge of multiple operating systems and enterprise software environments.

How to Apply: Interested candidates are invited to submit their resume using the apply online button on this job post. Equal Prospect Employer: VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.

Unlock Rewards: Refer Candidates and Earn.

If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.

Exp Req - Referral Bonus

0 - 2 Yrs. - INR 5,000

2 - 6 Yrs. - INR 7,500

6 + Yrs. - INR 10,000

About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

📌 AEM Technical Support Engineer (Noida)
🏢 VARITE
📍 Noida