07 Sep
|
Oracle Financial Services Software
|
India
07 Sep
Oracle Financial Services Software
India
Senior Customer Service Specialist Independently serves as the point of contact for a wide range of products and services, fielding inquiries via phone or electronic means. Leverages established protocols and Knowledge Base to address known issues and research, re-create, and test technical issues for assigned product area(s), as needed. Creates, reviews, and/or publishes Knowledge Base articles on less common functionality-related questions and common issues addressed by Operational contributors.
Contributes to quality assurance review of customer impacting tools. Assists in support service improvement projects and initiatives that help drive customer satisfaction and reduce customer-impacting events. Reviews and analyzes own support service performance metrics.
📌 Senior Customer Service Specialist Mumbai (India)
🏢 Oracle Financial Services Software
📍 India