- Welcome and assist guests with a warm and professional attitude

- Manage guest check-in and check-out processes efficiently

- Ensure smooth coordination of guest transfers, activities, and special requests

- Handle guest feedback, queries, and complaints promptly and effectively

- Liaise with operations, housekeeping, F&B;, and transport teams for guest requirements

- Maintain daily guest reports and update internal systems regularly

- Ensure adherence to company standards in guest experience and hospitality

- Train and supervise on-ground guest relations staff (if applicable)

- Manage VIP guests and high-profile groups with discretion and professionalism

- Provide insights and suggestions for improving the overall guest experience

Job Types: Full-time, Permanent, Fresher

Pay: ₹14,000.00 - ₹20,000.00 per month

Advantages

- Cell phone reimbursement

- Food provided

- Internet reimbursement

- Paid sick time

Work Location: In person

📌 Guest Handling Manager (Kochi)
🏢 Dayout Holidays
📍 Kochi