VCARE Infotech Limited is a global IT and automation solutions provider delivering technology solutions across IT Infrastructure, Cybersecurity, Cloud & Consultancy, Software Development, Application Solutions, and Application Managed Services.

We work with organizations across multiple industries and geographies, providing technology solutions designed around their business and operational requirements.

Role Overview

We are looking for a CRM Executive / Customer Relationship Executive to manage customer relationships, maintain CRM data, coordinate sales activities, and support the business development team throughout the customer lifecycle.

The ideal candidate should be highly organized, customer-focused, and comfortable working with CRM systems, sales teams, emails, calls, and follow-ups.

The role will involve managing leads and customer information, ensuring timely follow-ups, coordinating with internal teams, tracking opportunities, and preparing sales/customer reports.

Key Responsibilities

- CRM & Customer Data Management

- Maintain accurate and up-to-date customer, prospect, and lead information in the CRM.
- Create and update leads, accounts, contacts, opportunities, activities, and follow-ups.
- Ensure proper data entry and CRM hygiene.
- Track the complete customer journey from lead generation to closure and post-sales support.
- Regularly update customer interactions, meeting notes, call records, and communication history.

- Lead & Follow-Up Management

- Receive and manage leads generated through website, email, campaigns, referrals, and other channels.
- Assign or coordinate leads with the appropriate sales/business development team members.
- Monitor pending follow-ups and ensure timely action.
- Follow up with prospects through calls, emails, and other professional communication channels.
- Track lead status and identify inactive or lost opportunities for further action.

3. Sales Coordination




- Coordinate with Business Development Managers, Sales Teams, Presales, Technical Teams, and Management.
- Schedule customer meetings, demos, discussions, and follow-up calls.
- Maintain opportunity pipelines and sales trackers.
- Support preparation of quotations, proposals, presentations, and other customer-related documentation when required.
- Ensure sales opportunities are updated with the latest status, expected closure date, requirements, and next action.

4. Customer Relationship Management
- Maintain professional relationships with existing and prospective customers.
- Understand customer requirements and coordinate internally for appropriate responses.
- Follow up with customers regarding proposals, quotations, technical discussions, and pending decisions.
- Collect customer feedback and communicate relevant issues to the concerned teams.
- Support customer retention and repeat-business initiatives.

5. Reporting & MIS
- Prepare daily/weekly/monthly CRM and sales reports.
- Track lead generation, conversion, follow-ups, opportunities, closures, and pending activities.
- Maintain sales pipeline reports and customer databases.
- Provide accurate CRM data and reports to management.
- Identify gaps in follow-ups, data quality, and sales activity.

Required Skills

- 1–4 years of experience in CRM, inside sales, sales coordination, customer relationship management, or business development support.
- Good understanding of CRM processes and sales pipelines.




- Hands-on experience with any CRM software such as Salesforce, Zoho CRM, HubSpot, Microsoft Dynamics, Freshsales, or similar platforms.
- Strong communication skills in English.
- Good email writing and professional communication skills.
- Good follow-up and coordination skills.
- Strong organizational and time-management abilities.
- Good knowledge of MS Excel / Google Sheets.
- Ability to maintain confidential customer and business information.
- Ability to work with multiple leads, customers, and internal stakeholders simultaneously.

Preferred Skills

- Experience in an IT services / software / technology company.
- Understanding of IT infrastructure, cloud, cybersecurity, software development, or managed services.
- Experience handling B2B customers.
- Experience working with international customers is an advantage.
- Knowledge of lead qualification and sales funnel management.
- Basic understanding of quotations, proposals, RFP/RFQ processes, and IT service sales.

Qulaifications:

- Bachelor’s degree in Business Administration, Marketing, Commerce, IT, or a related field.
- MBA/PGDM in Marketing or Sales will be an added advantage.

What We Offer

- Opportunity to work with a global IT solutions organization.
- Exposure to enterprise IT, cloud, cybersecurity, software, and infrastructure solutions.
- Professional learning and career-growth opportunities.
- Collaborative and technology-driven work environment.
- Opportunity to work with customers across multiple industries and geographies.

Ideal Candidate

We are looking for someone who is proactive, organized, customer-focused, target-oriented, and robust in follow-up. The candidate should be comfortable working with sales teams and technology customers and should have a strong sense of ownership for maintaining CRM data and ensuring that no customer or sales opportunity is missed.

📌 Customer Relationship Management(CRM) Executive - IT (New Delhi)
🏢 VCARE InfoTech
📍 New Delhi