The receptionist is the "face" of the company, responsible for managing the front desk, welcoming visitors, and providing initial administrative support.
Responsibilities:
- Greeting Visitors: Warmly welcoming clients, visitors, and guests, and directing them to the appropriate person or department.
- Call Handling: Answering, screening, and forwarding incoming phone calls in a professional manner.
- Front Desk Management: Maintaining a clean, tidy, and presentable reception area.
- Administrative Tasks: Handling incoming/outgoing mail, courier services, filing documents, and data entry.
- Scheduling: Managing appointment calendars and booking meeting rooms.
Requirements:
- Excellent communication and interpersonal skills.
Telecaller Job Description
A Telecaller is responsible for conducting outbound calls to prospective or existing customers to generate leads, sell products/services, or follow up on inquiries.
Key Responsibilities:
- Outbound/Inbound Calling:
Reaching out to potential customers to introduce products/services, or handling incoming queries.
- Lead Generation & Sales: Engaging with customers to understand their needs, providing information, and persuading them to buy or schedule a demo/meeting.
- Following Up: Following up with leads generated by marketing campaigns or previous conversations.
- Data Management: Updating the CRM (Customer Relationship Management) system or daily call logs with accurate client information.
- Achieving Targets: Meeting daily/weekly/monthly calling or sales conversion targets.
Requirements:
- Strong verbal communication and persuasion skills.
- Ability to handle rejection and remain calm under pressure.
- Basic computer knowledge (Excel, CRM).