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1. Proven experience as a help desk technician.
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2. Ability to diagnose and resolve basic technical issues.
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3. Basic understanding of computer systems.
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4. Customer-oriented and cool-tempered.
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5. 1-2 years' experience in the Helpdesk/Desktop support.
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6. Positive Communication Skills
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7. Basic technical Knowledge.
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Positive-to-Have
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1. Experienced resources with good communication knowledge.
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SN
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Responsibility of / Expectations from the Role
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1
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Resolving incoming client and personnel IT queries on phone.
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2
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Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.
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3
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Collaborating with internal departments to ensure that IT needs are met.
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4
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Documenting processes and maintaining service desk records.
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5
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Asking questions about the problem and explaining possible solutions
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6
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Dealing with problems for hardware, such as servers, computers and printers, and software programs