Job Description

Role – Network Specialist

n

n

Experience

n

n
- Minimum 8+ years of hands-on experience in the Networking domain.
n
- Prior experience in the Retail industry preferred.
n
- Strong working knowledge of:
n
- Routing & Switching, Firewall Management, Load Balancers, Wi‑Fi Technologies, IPS/IDS ,Proxy Solutions , ISP Link Management
n
- Proven experience managing large projects across the full project lifecycle.
n
- Preference for candidates with strong core networking backgrounds and leadership experience.
n
- Practical experience with network monitoring, diagnostics, and analytics tools.
n

n

n

Education & Certifications

n

n
- B.E. / B.Tech in Computer Science, Information Technology, or related discipline.
n
- CCNA is mandatory; CCNP/CCIE certification preferred.
n

n

n

Roles & Responsibilities

n

n

Network Operations & Planning

n

n
- Lead, plan, and oversee all activities of the Network Operations team, including implementation, review, and monitoring of key business projects.
n
- Collaborate with cross-functional leadership teams to align network operations with organizational goals.
n
- Manage network performance, proactively identify issues, minimize customer impact, and ensure optimal service delivery.
n

n

Network Management & Technical Expertise

n

n
- Robust experience in IP networking, switching, routing, and deep packet analysis using tools for routers, switches, WLAN, WAN optimizers, and load balancers.
n
- Expert understanding of routing and switching protocols, with required hands‑on experience in Fortinet SDWAN (Software‑Defined WAN), Meraki LAN & Wireless.
n
- Solid understanding of routing protocols (EIGRP, OSPF, BGP) and switching; hands‑on experience with MPLS, QoS, and VoIP.
n

n

Security & Information Security

n

n
- Experience with firewalls, proxy, VPN, IPS/IDS, and knowledge of security incident response processes and best practices.
n




- Implement and support security standards like PCI‑DSS for network devices; perform device hardening as per industry benchmarks.
n
- Assist in defining and maintaining organizational security policies, procedures, and guidelines.
n
- Maintain up‑to‑date knowledge of evolving network & information security technologies and incorporate improvements accordingly.
n

n

Monitoring, Troubleshooting & Support

n

n
- Provide L3-level support, ensuring ownership and resolution of incidents and problem cases.
n
- Monitor network systems, analyze logs, and set up proactive alert mechanisms.
n
- Troubleshoot, diagnose, and resolve complex network issues; work closely with end users and L3 teams as required.
n
- Operate master consoles to track network and system performance.
n

n

Vendor & Partner Coordination

n

n
- Manage vendor relationships for network infrastructure and services.
n
- Coordinate with ISPs, partners, and remote engineering teams to resolve issues or support project deployments.
n

n

Documentation & Best Practices

n

n
- Maintain a central repository of technical documents, ensuring knowledge sharing and adherence to best practices.
n
- Support Agile project methodology to enhance the capabilities of SSL Infrastructure services.
n
- Ensure timely ticket resolution as per SSL’s ticket management processes.
n

n

Business Continuity & Security Programs

n

n
- Develop, maintain, and oversee key security program elements including:
n
- Vulnerability Management
n
- Risk Management
n
- Business Continuity and Disaster Recovery Planning
n
- Contribute to policy dissemination, user training, and governance activities.
n

n

Projects & Innovation

n

n
- Participate in major incident reviews, POCs, and evaluation of new technologies with the SSL Infra team.
n
- Support and implement network-related infrastructure projects across the organization.
n

n

General

n

n
- Manage support cases to ensure fast, customer‑focused resolutions.
n
- Leave policies will align with Shoppers Stop guidelines.
n

n

📌 Network Specialist (Mumbai)
🏢 Shoppers Stop
📍 Mumbai