Company Name: VARITE India Private Limited

About The Client:

Client is an Indian multinational technology company specializing in information technology services and consulting. Headquartered in Mumbai, it is a part of the Tata Group and operates in 150 locations across 46 countries.

Essential Job Functions:
- Provide first level technical support via voice calls and chat for end users.
- Log, categorize, prioritize, and resolve incidents and service requests using ServiceNow.
- Hands‑on experience with ServiceNow
- Follow ITSM/ITIL best practices for incident and request management.
- Must be familiar with ITSM processes
- Troubleshot issues related to hardware, software, network connectivity, and user access.
- Proficiency troubleshooting common IT issues: Active Directory, VPN, Citrix, VDI.
- Ensure timely resolution or escalation of tickets within defined SLAs.
- Maintain accurate documentation of issues, solutions, and user interactions.
- Collaborate with internal teams to ensure seamless service delivery.
- Participate in EST Hours rotational shift, including nights,



weekends, and holidays.
- Report to the office daily as per company policy.
- Experience supporting global users
- Maintain high levels of customer satisfaction

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.

Unlock Rewards: Refer Candidates and Earn.

If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a valuable fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.

Experience Level Bonus Referral:

0-2 years
INR 5,000

2-6 years
INR 7,500

6+ years
INR 10,000

About VARITE: VARITE is a global staffing and IT consulting company pr

📌 Service Desk (Ahmedabad)
🏢 VARITE
📍 Ahmedabad