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Hospital Location: 600103

Job Title: Patient Billing Coordinator (SPOC)

Department: Billing & Patient Services Reports To: Hospital Administrator / Finance Manager Location: Chennai, Tamil Nadu Employment Type: Full-Time

Job Summary

We are looking for a dedicated and assertive Patient Billing Coordinator to act as the Single Point of Contact (SPOC) for patients—from admission to discharge. You will be responsible for ensuring a seamless patient experience while maintaining strict financial discipline. The primary goal of this role is to ensure 100% daily payment collection before 8:00 PM while providing empathetic financial counseling and coordination for domestic and international patients.

Non-Negotiable Key Performance Indicators (KPIs)
- Daily Payment Closure: All outstanding payments for the day must be collected and closed before 8:00 PM without exception.
- Follow-Up Cycle: Part-payment follow-ups must be conducted with patient attenders every 6 hours until financial commitments are met.




- Zero Misses: 100% accuracy in patient checklists (documents, approvals, services) before handover or discharge.
- Billing Process: Manage Both IP/OP Billing & Insurance processing

Key Responsibilities

1. Financial Counselling & Revenue Management
- Cost & Benefit Explanation: Clearly explain treatment estimates, package inclusions/exclusions, and the comparative advantages of different treatment options to patients and attenders.
- Surgical & Financial Risks: Explain the potential costs associated with surgical complications and obtain necessary financial consent/approvals beforehand.
- Insurance & Payments: Assist attenders in processing insurance claims or making direct payments. Act as a bridge between the patient and the TPA/Insurance desk.
- Discount Management: Obtain approvals for any discounts or exceptions strictly within defined hospital limits.
- Collections: Coordinate closely w

📌 Rs.20,000/m - Patient Billing Coordinator (Chennai)
🏢 Ropheka Multi Speciality Hospitals
📍 Chennai