Job Summary

You will act as the primary point of contact for assigned international clients. Operating with a trust-first mindset, you will build deep, consultative relationships that convert new clients into long-term, high-value partners without overpromising or overselling. If you excel at portfolio management, understand performance marketing metrics, and thrive in international client communications, this role is for you.

Key Responsibilities

- Recent Client Onboarding: Onboard new international clients within 24 hours of sign-up, conducting discovery calls to understand creator goals, set realistic expectations, and align on deliverables.
- Active Account Management & Upselling: Proactively share campaign performance updates, address client escalations end-to-end, and identify consultative cross-sell and upgrade opportunities.
- Dormant Client Re-engagement: Maintain an active pipeline of inactive accounts, diagnose root causes of churn, and execute personalized outreach (email, WhatsApp, call) to re-engage dormant clients.
- Commercial & Platform Alignment: Cross-verify specific client campaign requirements against actual ad delivery capabilities before committing to custom plans.
- CRM & Pipeline Discipline:



Log every client interaction in Zoho CRM within 24 hours, tag accounts accurately by lifecycle stage, and submit weekly portfolio health summaries to leadership.

Who You Are?

The Mindset: A proactive, trust-first sales and client success professional who frames long-term success through client retention and strategic growth rather than just transactional sign-ups.

International Communication: Excellent verbal and written English skillsclear, professional, articulate, and confident when dealing with global creators and brands.

Domain & Platform Literacy: Good understanding of YouTube growth metrics (views, subscriber growth, CTR, CPM) and a conceptual grasp of Google Ads and Demand Gen video campaigns.

CRM & Process Discipline: Hands-on experience with CRM tools (Zoho CRM preferred, or HubSpot/Salesforce) and the discipline to manage a portfolio of 4060 accounts without letting follow-ups slip through the cracks.

Proven Track Record: Experience managing an independent international portfolio, with concrete examples of de-escalating tough client issues, driving account upsells, and executing churn recovery strategies.

📌 International Sales Executive (Mumbai)
🏢 Veefly Global Tech
📍 Mumbai