Flipspaces - Job Description - DGM/GM - Operations - USA

What Youll Do-

Operations

- Own end-to-end operational performance across US-based interior fit-out and design-build projects.
- Drive alignment with revenue targets, schedule adherence, quality benchmarks, and client satisfaction KPIs.
- Build scalable operational frameworks to support multi-market and multi-project growth across US cities.

Project Delivery & Execution

- Ensure timely and high-quality delivery of interior fit-out projects.
- Conduct weekly execution reviews to identify and resolve roadblocks.
- Track progress against milestones and client expectations.

Cross-Functional Collaboration

- Liaise with sales, design, procurement, HR, and finance to align workflows.
- Align staffing plans, subcontractor onboarding, and procurement timelines with project schedules.
- Resolve cross-functional bottlenecks quickly to maintain delivery momentum.

Client & Stakeholder Management

- Serve as the primary escalation point for key clients, architects, general contractors, subcontractors and vendors.
- Conduct regular reviews with clients, architects, and contractors.
- Ensure a high-quality client experience from project kickoff through close-out and handover.

Risk, Quality & Compliance

- Implement QA/QC checks,



ensure compliance with US building codes, safety standards, and local requirements.
- Implement QA/QC processes across design, construction, and close-out phases.
- Ensure contracts, documentation, and reporting are accurate.
- Proactively identify project risks and drive mitigation strategies related to schedule, cost, safety, and quality.

Billing, Payments & Documentation

- Monitor billing accuracy and ensure timely realization of payments.
- Maintain documentation for client handovers, audits, and MIS.
- Minimize revenue leakage through robust cost tracking, contract compliance, and billing controls.

You Bring

- 8-12 years of experience in interior fit-outs, project management, or operations in design & build/real estate.
- Strong leadership and ability to manage cross-functional teams.
- Solid understanding of supply chain, vendor management, and quality control.
- Deep understanding of US subcontracting models, procurement, cost controls, and quality management.
- Excellent communication, client management, and conflict resolution skills.

Want to be part of a design-tech rocketship? Explore your next career move at www.flipspaces.com or write to [email protected]

📌 DGM/GM Operations(PMO) - Corporate Interiors - US (Mumbai)
🏢 Flipspaces
📍 Mumbai