About The Company

AiStrike is an cutting-edge cybersecurity company specializing in AI-native security solutions designed to protect organizations from evolving digital threats. Backed by reputable venture capital firms, AiStrike has rapidly established itself as a leader in the SaaS-based, multi-tenant cyber defense space. Our cutting-edge platform leverages patented Large Language Models (LLMs) and Composite AI to deliver advanced detection engineering, automated triage, and response automation across hybrid cloud environments. With a focus on revolutionizing security operations, AiStrike is committed to building scalable, intelligent security solutions that empower enterprise clients worldwide.

About The Role

We are seeking a highly skilled Customer Support Engineer with a strong technical background to join our growing team in Pune, Maharashtra. This role is pivotal in providing Level 2 and Level 3 technical support to our global enterprise customers, ensuring the seamless operation of our AI-driven cybersecurity platform.



The ideal candidate will have 5 to 8 years of experience in technical support, preferably within cybersecurity or SaaS environments, and possess a deep understanding of security operations, network protocols, and troubleshooting methodologies. This position offers an excellent opportunity to work at the forefront of cybersecurity innovation, collaborating closely with engineering, QA, and customer success teams to resolve complex issues and improve our platform continuously.

Qualifications

The ideal candidate will possess a Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or an equivalent field. They should have 5 to 8 years of experience in technical or product support, with a proven track record in resolving complex technical issues within cybersecurity or SaaS platforms. Strong knowledge of network fundamentals such as TCP/IP, OSI model, DNS, DHCP, LAN/WAN, along with proficiency in Windows and Linux operatin

📌 Customer Support Engineer (India)
🏢 Netrolynx AI
📍 India