Area(s) of responsibility

Production Support / Service Delivery Lead | 8-12 Years Experience
• Lead mission-critical Production Support engagements in a 24x7 support environment.• Manage client relationships and ensure high customer satisfaction.• Drive SLA adherence, service governance, and operational excellence.• Handle incident, problem, and change management processes effectively.• Conduct root cause analysis and implement preventive actions.• Lead service improvement initiatives to enhance reliability and performance.• Coordinate cross-functional teams, vendors, and stakeholders.• Ensure teams are adequately trained and resourced.• Implement best practices in application design, deployment, monitoring, and maintenance.• Track industry trends and drive continuous improvement for optimal application availability and business continuity.

Skills with M/O flag are part of Specialization




Scrum - PL4 (Mandatory)Help the tribe -PL4 (Behavioural)Software Configuration - PL2 (Optional)Think Holistically -PL4 (Behavioural)Win the Customer -PL4 (Behavioural)One Birlasoft -PL4 (Behavioural)Results Matter -PL4 (Behavioural)Stakeholder Relationship Management -PL3 (Functional)Get Future Ready -PL4 (Behavioural)Demand Management -PL3 (Functional)Change Control -PL4 (Functional)P&L; Management -PL3 (Functional)Account Management -PL2 (Functional)Quality Assurance -PL3 (Functional)Programme Management -PL2 (Functional)Estimation & Scheduling -PL4 (Functional)Enterprise And Business Architecture - PL3 (Mandatory)Project Management -PL4 (Functional)Change management - PL3 (Mandatory)Team Management -PL3 (Functional)Agile Protected - PL4 (Mandatory)Proposal Building -PL2 (Functional)Requirements Definition And Management -PL4 (Functional)

📌 Program Manager (Hyderabad)
🏢 Birlasoft
📍 Hyderabad